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Beamish Hall

Russell Telecom upgrades Beamish Hall Hotel to more connected communications solutions provided by NEC

Background

Long-standing Russell Telecom customer, Best Western Beamish Hall Hotel is a four-star, classic country house hotel located close to Beamish Museum.

Situated in rolling parkland on the border of County Durham & Tyne & Wear, the hotel is the
perfect base for both

business and leisure.

Beamish Hall needed to replace an aging NEC telephone system, which we installed in 2004. They required a solution that provided

an extensive range of applications specifically around the hospitality industry to effectively support the ever- growing demands of this popular hotel.

Securicare_NECSV9100_System

Requirements

Beamish Hall required seamless integration to the front of house

hotel system and a system with effective call handling, mobility for operational staff and with ease of use. We have over 30 years’

experience, our independence allows us to offer the best of equipment, the most suitable tailored connections backed up with excellence in customer service. Following a consultation process, we demonstrated the key benefits of the NEC SV9100 system
to Beamish Hall and our expertise in delivering the solution with minimum disruption to the hotels day-to-day business.

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Solutions

We installed a NEC SV9100 telephone system at Beamish Hall Hotel.

The SV9100 is a flexible and scalable solution that has been built on the success of its predecessor, the award-winning SV8100, but with double the capacity. The SV9100 will help to future-proof any SME, as it is both robust and expandable, serving the requirements of up to 800 connections. NEC SV9100 is the very latest IP telephone solution evolving from decades of previous systems sold worldwide with its comprehensive functionality and outstanding reliability.

We installed new SIP Trunks (Voice Over IP lines) at the hotel. SIP trunking enables out-of-area geographic number ranges to be used on a call-by-call basis – showing businesses as local, despite being physically located elsewhere. In busier times or when something goes wrong, SIP is able to automatically reroute any calls to back up sites and phone numbers in seconds – providing a seamless service during any eventuality.

Migration to SIP allows Beamish Hall to benefit from the many features that were not possible on traditional ISDN lines, also significant ongoing cost savings available with SIP gives the customer a competitive edge.

By discarding any unnecessary ISDN lines, businesses are able to save a large amount of money; also during

office moves, there is no need to spend money on changing stationery, advertisements or listings. SIP trunking also allows businesses to make free calls.

The addition of new lines and new office locations becomes a simple, pain free process.

The challenge was to successfully integrate the new system with legacy wiring at the Listed building. Where cabling was not possible, unique hybrid integration to new and legacy wiring at this old Listed building was achieved. In addition, Russell Telecom installed advanced Auto-attendant and call queuing to get callers direct to the correct department quickly and efficiently.

Russell also installed a new IP DECT system to provide high-end mobility for staff on the move and for use by night concierge, among other users.

Lastly, a conference Bridge facility was installed to better accommodate corporate meetings.

Results

Beamish Hall Hotel is very pleased with its new telecoms solution.

The NEC SV9100 allows for easy call handling and use by all hotel staff. The migration to SIP has provided significant savings on call charges and improved flexibility. The direction of calls has also become more efficient.

Hotel Manager Alex Tocu said: “We are very happy with our new telecoms solution. First of all, we chose Russell Telecom above others not just because of the solution but the faith we have in their customer services team.

“Their engineers were also excellent, doing a challenging job in a busy hotel with the minimum of disruption to day-to-day work.

“Once again, we are delighted with the new solution that will serve to future- proof our telecoms for years to come. Another excellent service by all involved from the brilliant team over at Russell Telecom!”