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Colin Thompson Photography

Russell Telecom’s solution is picture perfect

Background

Colin Thompson Photography (CTP) is a commercial photographic studio set in the heart of rural Northumberland. CTP has a 10,000 sq ft. purpose- built photography studio and uses the latest digital technology.

CTP has been a loyal customer of Russell Telecom for over 25 years and say they “wouldn’t go anywhere else.” The company was once again delighted to partner with Russell Telecom; a telecoms company with three decade’s experience of meeting the telecommunications needs of a wide variety of UK businesses and organisations.

 

Requirements

ColinThompsonNEC-SL1100Russell Telecom carried out a thorough assessment of CTP’s existing system and of their specific requirements. CTP required a new system that could ‘future-proof’ their business. It required more flexibility in the way members of the team could use their telecoms. Russell Telecom identified the NEC SL1100 telephone system with voicemail and auto attendant as the system that was ideally suited to its requirements.

Ideal for up to 70 extensions, the NEC SL1100 can embrace the company’s need for scalability and the ability to direct calls to the most suitable person and to prioritise incoming calls. The SL1100 makes any team more reachable, more responsive and more productive. With a choice of either IP or digital technologies, the SL1100 is a very versatile and scalable solution.

“Russell Telecom has been our phone system supplier for almost thirty years, and the quality of service is superb. We wouldn’t use anyone else, and frequently recommend them.” Colin Thompson, Managing Director

 

Solutions

ColinThompsonPhonesRussell Telecom installed a NEC SL1100 telephone system with voice mail, autoattendant, musicon-hold and digital display handsets together with cordless DECT handsets. The SL1100 is configured for four ISDN channels, five digital and two analogue extensions alongside voicemail with call queuing and manual call recording .

A standout feature of the new system is that one of the analogue extensions is for a high powered DECT cordless handset that can give up to one kilometre coverage of all the studio’s outbuildings. The high spec built-in voice response system provides auto attendant and auto-routing functionality at no extra cost, which is ideal for small and medium-sized companies and organisations.

 

Results

Colin Thompson Photography is delighted with the new telecoms solution.

Managing Director Colin Thompson said:  “We’re very pleased with our new phone system, which has helped to future-proof our business.

“We wanted more flexibility in how we used our telecoms and it’s certainly lived up to that.

“We now have a portable phone that we can use even when working in our storage unit. This has saved us money, as we had assumed that’d we’d need to get landlines installed in the studio, which isn’t the case.

“We can now also divert the phones on to mobile phones, which is great so that we can be reached at all times for bookings. The voicemail system is also already coming in handy.”
Colin added: “Russell Telecom has been our phone system supplier for almost thirty years, and the quality of service is always superb. We wouldn’t use anyone else, and frequently recommend them.”

 

The SL1100 has several additional benefits:

  • Handsets and applications include shortcuts that speed up working processes;
  • Time-saving applications empower members of staff to become more productive;
  • With a choice of either IP or digital technologies, the SL1100 is a truly versatile solution;
  • Intuitive features that all employees could use from day one.