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Enviro Wipes UK Ltd

Russell Telecom Provides A Timely Solution

Background

Enviro Wipes is a UK market leader in supplying recyclable industrial wipes. The Bradford based company, which was founded in 1992, provides, collects, launders and delivers multi-use cotton wipes across the UK and Ireland. It also sells a range of products, such as soap, gloves, protective creams and storage bins.

Long-standing customer Enviro Wipes partnered once again with Russell Telecom, a company with three decade’s experience of meeting the telecommunications needs of UK businesses and organisations.

 

Requirements

EnviroWipes_NEC_SL1100The firm needed a new system to replace its existing system with a fast turnaround. The system that was in place had been damaged in a fire that affected the business premises. Enviro Wipes needed a quick turnaround as it wanted to operate a ‘business as usual’ approach with safety and customer service firmly in mind.

Russell Telecom identified the NEC SL1100 telephone system with Voicemail and Auto-attendant as the system that was ideally suited to its requirements.

Ideal for up to 70 extensions, the NEC SL1100 can embrace the company’s need for scalability and the ability to direct calls to the most suitable person and to prioritise incoming calls.

The SL1100 makes any team more reachable, more responsive and more productive.

With a choice of either IP or digital technologies, the SL1100 is a very versatile and scalable solution.

 

“Speed combined with quality were both of the essence, and Russell Telecom delivered on both counts. We cannot thank them enough”
Phil Walker, MD, Enviro Wipes UK Limited

 

Solutions

In the first instance, Russell Telecom diverted the firm’s phone lines to a virtual office in a separate building before replacing the existing system.

Russell Telecom replaced the damaged telephone system with a new NEC SL1100 telephone system with Voicemail, Auto-attendant, music-on-hold and digital display handsets together with cordless DECT handsets.

The high spec built-in voice response system provides Auto-attendant and auto-routing functionality at no extra cost, which is ideal for small and medium-sized companies and organisations.

The system was installed at the premises within seven days, allowing for minimum disruption to the multi-million pound business.

While the firm’s existing system, installed within the last few years by Russell Telecom, was up to date, the emphasis here was on speed, communication and first class customer service.

 Results

Enviro Wipes UK Limited were delighted with their new telecoms solution. Russell Telecom successfully met the firm’s objectives of providing a speedy solution and excellent communications during the entire process.

Phil Walker, the firm’s Managing Director, said: “We’re very pleased with the new system, but most of all we’re delighted with Russell Telecom’s approach.

“Speed combined with quality were both of the essence, and Russell Telecom delivered on both counts. We cannot thank them enough.”