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Harrison & Harrison

Harrison & Harrison

Russell Telecom fine tunes a telecommunications system

Background

Established in 1861, Harrison & Harrison celebrated 150 years in business in 2011. The company can trace its roots back to Rochdale where Thomas Harrison started his own organ building business before moving to Durham in 1872.

The company has a proud history of crafting and supplying fine organs to Cathedrals and Churches throughout the world. Some of its most prestigious work includes manufacturing and installing instruments in the Royal Festival Hall, Westminster Abbey, Windsor Castle and Seoul Cathedral.

In 1996 the company re-located from a building in Hawthorn Terrace, Durham City to a purpose-built workshop in Meadowfield, Durham. Many of its 60 employees have served their organ builder apprenticeships at H&H and have subsequently spent their careers working for the company.

Requirements

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The company needed to update its 15-year old phone and intercom systems to help improve communications within the workshop and throughout the building.

One of the key requirements was to install a phone system that could improve efficiency in communication within the company!s offices. It was found that H&H required a solution that could accommodate their need for additional capacity in their telephone system and improved communication throughout the building.

It was also established that a new intercom system should be installed to replace the existing faulty system.

H&H partnered with Russell Telecom, a company with over 25 years experience of meeting the telecommunications needs of UK businesses and organisations.

Solutions

Russell Telecom undertook a comprehensive evaluation of the company’s telecommunications systems. It was found that the company required a more up to date system with extra capacity and features to
accommodate their large international client base and to improve communications throughout their own premises.

Russell Telecom decided that the feature rich NEC SV8100 telephone system would suit the requirements of the firm ideally. SV8100 is the latest digital and IP phone system from NEC and has been specifically designed for small and medium businesses.

The system includes an integrated digital voicemail, which not only provides a night and day service, auto attendant and music on hold but also provides call recording as standard. The firm did not require an IP system and was supplied with twelve new digital display handsets with speed dial functionality.

In addition, Russell Telecom integrated the new phone system with the external tannoy system enabling
messages to be put across the PA system through the telephone system. Russell Telecom also installed a new intercom facility to replace the existing faulty one. The new intercom allows the visitor to speak directly to the reception desk who can then permit access to the building without having to leave their desk.

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Finally, the company analysed the firm!s telephone usage and costs and have forecast a cost reduction in telephone bills using the new phones and call package.

Results

The firm’s new telecommunications system has improved communication throughout its entire premises. The new telephone, intercom and tannoy systems have served to improve efficiency and ease of communication between staff members, clients and visitors. Russell Telecom’s solution has also served to reduce the ongoing telecoms running costs as a more suitable and cost-effective tariff has been chosen for the client.

Russell Telecom have provided excellent advice in helping us to improve our phone system, and the solution they have installed has been the perfect one to suit our requirements,” commented Nancy Radford, Administrator at H&H.

She added: “We can now look forward to some cost savings on our phone bills, and more seamless communication with our clients and members of staff