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Hayselden VW Doncaster

Hayselden VW Doncaster

Russell Telecom steers car dealership in new direction

Background

Hayselden VW Doncaster is a family owned car dealership that was established in 1959. Hayselden has branches in Doncaster and Barnsley and it stocks a wide range of new and used VW cars.
When it came to upgrading its telecoms system, Hayselden VW Doncaster was delighted to choose Russell Telecom as its preferred supplier. Russell Telecom has three decadeʼs experience of meeting the telecommunications needs of numerous UK businesses and organisations. The company has vast experience of providing complete communications solutions across all industry sectors at truly competitive prices.

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“Russell Telecom was really professional from the word go, and has installed a system that really does what it says on the tin. The service weʼve received from Russell has been excellent.”

Simon Treloar, general manager, Haysleden VW Doncaster

Requirements

The dealership wanted a new telecoms system that could combine call logging, auto-attendant and voicemail. They also wanted a system that would allow them to make basic changes in-house, and also to monitor their advertising campaigns using call logger.

Solutions

Russell Telecom undertook a comprehensive evaluation of the companyʼs telecommunications systems.
Russell Telecom decided that the feature rich NEC SV8100 telephone system would suit the dealershipʼs requirements ideally.

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The system includes an integrated digital voicemail, which not only provides a night and day service and auto attendant but also provides call recording. The dealership was supplied with handsets with digital display, call recording and speed dial functionality.

In addition, NECʼs MyCalls Manager call management software was installed.
The SV8100 MyCalls Manager is easy to use and has many features, which include:

Real time graphical summary of calls
Historical reports to be generated at user defined times and intervals
Number of calls received
Number of calls abandoned
Call duration

The software enables the dealership to measure how long callers are waiting before they hang up and how much time and money they spend on the telephone, as well as to measure the effectiveness of their advertising campaigns.

Finally, Russell Telecom analysed the dealershipʼs telephone usage and costs and have forecast a cost reduction in telephone bills using the new call package.

Results

Staff at VW Hayselden Doncaster are very pleased with their new telecoms system.

Simon Treloar, general manager at the dealership, commented:
“The system is exactly what we wanted in a new telecoms system. It has enabled us to manage and direct calls more effectively at the dealership and has made it easier for customers to access the information they need.
“Russell Telecom was really professional from the word go, and has installed a system that really does what it says on the tin. The service weʼve received from Russell has been excellent.”

Russell Telecomʼs solution has served to reduce the dealershipʼs ongoing telecoms running costs as a more suitable and cost-effective tariff has been chosen.

Simon added: “The new system has certainly done what we hoped for, it was easy to learn the new features and everyone really rates it.”