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The Crescent Academy

 New telecoms system is a class-leading solution

CrescentAcademy_NEC_SV9100_Phone

Background

The Crescent Academy is a mixed primary school with academy status situated in Stoke-on- Trent, which educates pupils aged from 3 to 11.

The Crescent Academy has been a customer of Russell Telecom for 13 years. In deciding to upgrade its existing telecoms system, the school was once again delighted to partner with Russell Telecom.

Russell Telecom is a company with over three decade’s experience of meeting the telecommunications needs of UK businesses and organisations.

Requirements

Russell Telecom carried out a detailed assessment of the school’s existing systems and of its specific requirements.

Russell Telecom identified the cutting edge NEC SV9100 telephone system as the perfect solution for the client.

Training was also provided so that the IT team was able to manage the new system in the most effective way.

“The new system provided was not only very competitively priced, but was specific to our requirements with guidance from our appointed Regional Sales Manager. We received on-site training at the point of installation and there is an excellent aftercare service provided.”
Vanessa Firman, School Business Manager

 

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Solutions

Russell Telecom provided the school with the SV9100 with 22 handsets, Voicemail and Auto- attendant.

“The SV9100 is a robust, feature-rich, Unified Communications enabled system.”

The SV9100 is a superb hybrid communications platform from NEC.

The SV9100 is a robust, feature-rich, Unified Communications enabled system that is ideal for small and medium-sized businesses and organisations.

Core features include Direct Dial (DDI),Voicemail and Auto- attendant, and operator position with DSS Unit showing extension status. The system includes an integrated digital Voicemail, which not only provides a night and day service and Auto-attendant but also provides call recording.

The school uses the Auto-attendant, which is configured with different options at different times (including outside of term time) for different departments. Staff members also have access to a Voicemail facility.

Results

The Crescent Academy is delighted with its new telecoms solution.

Vanessa Firman, School Business Manager, said: “We have been a customer of Russell Telecom for the last thirteen years, and have recently upgraded our telephone system.

“The new system provided was not only very competitively priced, but was specific to our requirements with guidance from our appointed Regional Sales Manager.

“We received on-site training at the point of installation and there is an excellent aftercare service provided.”