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The Grammar School at Leeds

New telecoms system is class-leading solution

Background

The Grammar School at Leeds is one of the UK’s leading independent, co-educational schools. It enjoys the heritage of both Leeds Grammar School and Leeds Girls’ High School with a lineage traceable back to 1552 and a long history of academic excellence. It benefits from a magnificent site on the outskirts of the north of Leeds.

The Grammar School at Leeds has been rated by the Independent School’s Inspectorate as ‘Excellent’, having achieved the highest possible rating in every category, from academic success through to co-curricular activities. In addition, the inspectors used the OFSTED framework to rate its Early Years Foundation Stage at Rose Court as ‘Outstanding’ in every category.

The Grammar School at Leeds was delighted to partner with Russell Telecom; a company with three decade’s experience of meeting the telecommunications needs of numerous UK businesses and organisations.

GrammarSchoolLeeds_NECSV9100_Phone

 

Requirements

The Grammar School at Leeds wanted to update and future- proof its telecoms infrastructure with a much more flexible and versatile system.

 

“We had demonstrations from a variety of cloud based and on premise vendors before making the unanimous decision to go for the Russell Telecom solution. Their cost-effective NEC solution provided the functionality we required and more.”
Mark Whitehead, Director of Computer Services at The Grammar School at Leeds

 

Solution

Russell Telecom completed a comprehensive evaluation of the school’s telecommunications system before it identified the NEC SV9100 as the perfect solution.

Russell Telecom provided the school with the NEC SV9100 with 230 VoIP handsets, which has translated into a fully future- proofed solution. VoIP technology is ideal for large campus type sites, as IP handsets can be deployed easily anywhere, including off site and for remote working.

GrammarSchoolLeeds_NECSV9100_System

The school has a second site called Rose Court in Headingley and the VoIP technology means users on both sites benefit from one system and all its inb uilt functionality and applications. In addition, each member of staff has a Virtual Extension and Voicemail facility, so parents can leave message with the individual rather than reception. This makes it simple for reception to route calls to the correct person and avoids lost paper messages.

The system has Voicemail and Voicemail-to- email, which provides the ultimate of ease of contact and flexibility for key users.

Russell Telecom also provided a MyCalls PC- based operator console. This is a powerful, yet easy-to-use application that puts the operator in control. It also enables greater management of calls and employees for enhanced customer service.

Highlights include time-saving call control, a dashboard of company communications, and a user-friendly interface.

 

Results

The Grammar School at Leeds is very pleased with its new future-proofed telecoms solution.

Mark Whitehead, the school’s Director of Computer Services, commented: “We had demonstrations from a variety of cloud based and on premise vendors before making the unanimous decision to go for the Russell Telecom solution.

“Russell Telecom’s cost-effective NEC solution provided the functionality we required and more. The installation of the new system by the Russell Telecom engineers went as smoothly as promised and the switch over was totally painless.

“The after-install training and support has also been excellent enabling us to provide a fantastic telecoms experience for staff and callers.”