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York Army Museum

Russell Telecom Implements ‘Fighting Fit’ Solution

Background

York Army Museum, a registered charity, charts the history of the Royal Dragoon Guards, the former Prince of Wales’s Own Regiment of Yorkshire and The Yorkshire Regiment, from 1685 to the present day. The former Territorial Army drill hall has undergone a major refurbishment thanks to a £1 million Heritage Lottery Grant and is home to important UK regimental collections, including those of the Royal Dragoon Guards.

The attraction features a seven metre long dining table with liftup lids containing interactive activities, a sculpture of a cavalry horse, a Sherman tank and many military artefacts and collections.

York Army Museum required a modern telecoms solution that could complement its new look. The museum decided to partner with Russell Telecom to find a solution that would most effectively fits its requirements.

Russell Telecom is a national company with over three decade’s experience of meeting the telecommunications needs of UK businesses and organisations.

YorkArmyMuseum_NEC_SL1100

Requirements

The charity required a telecoms solution that was fit for purpose and was future-proof.

Russell Telecom carried out a thorough assessment of the museum’s existing system and of its specific requirements.

Russell Telecom identified the cutting edge NEC SVSL1100 telephone system as the perfect solution for the client.

“The new telecoms system has revolutionised the way we operate; perhaps most importantly it’s improved our ability to engage with members of the public.” Major Graeme Green, York Army Museum 

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Solutions

Russell Telecom carried out a thorough review of the museum’s telecommunications system before deciding that the NEC SL1100 solution would suit its requirements ideally.

Made for up to 70 extensions, the SL1100 makes any team more reachable, more responsive and more productive. Russell Telecom supplied a NECSL1100 telephone system with Voice Mail, Auto-attendant and music-on-hold along with digital display handsets for members of staff, which would enable them to provide a more efficient and responsive service.

Russell Telecom installed Voice mail and Auto-attendant with the following features:
Incoming calls can be answered quickly by the auto attendant facility with greeting messages that can be changed depending upon the time of day, or day of the week.
Greeting messages can be tailored to provide callers with dialing options – for example. “Press 1 for opening times and prices; 2 for special events.”
Out of hours instructions can also be given and can be programmed to activate automatically and/or manually so that callers can be redirected to an out of hour’s service or an out of-hours number.

  • It also provides overflow messaging at busy times and out of hours information.
  • If required, different language options can be offered via a menu feature.
  • The Voice Mail/Auto-attendant card provides a Conversation Record feature.
  • The Conversation Record features enables a conversation to be recorded into a mailbox, and even forwarded to another extension.
  • Finally, Russell Telecom also provided a new main line for the museum.