Wensleydale Dairy Products Ltd.

Telecoms Solution is Cream of the Crop at Wensleydale Dairy Products Ltd.


Wensleydale Dairy Products Ltd. owns The Wensleydale Creamery at Hawes in Wensleydale, which is famous the world over as the home of Yorkshire Wensleydale cheese. The cheese achieved European Protected Geographical Indication (PGI) status in December 2013.

The Wensleydale Creamery continues the art of traditional cheese-making which dates back nearly a thousand years, using milk from over 40 local farms to handcraft their delicious range of cheeses.

A Russell Telecom customer for over 11 years, The Wensleydale Creamery decided, once again, to partner with Russell Telecom in upgrading its telecom system.

Russell Telecom is a national company with over three decades’ experience of meeting the telecommunications needs of UK businesses and organisations.




The Wensleydale Creamery had two separate systems across two sites and it wanted to unify these. In 2006, Russell Telecom installed NEC Aspire systems at each site and they have proved to be excellent and reliable. In a new system, the business required more wireless handsets, more flexibility and functionality as well as the one telecoms system.

Russell Telecom carried out a thorough – including full wireless – assessment of the company’s existing system and of its specific requirements before deciding which solution to opt for.


“Since the install, communications across the two sites are easier and business runs more smoothly.”
Margaret Forward, FD, Wensleydale Dairy Products Ltd.





Russell Telecom installed the cutting-edge SV9100 at The Wensleydale Creamery together with 38 VoIP desktop handsets, 34 IP DECT cordless handsets, Voicemail and Auto Attendant.

Russell Telecom provided a new external IP network for both sites, dedicated for VoIP using Fibre Access connections – EoFTTC or Ethernet over Fibre To The Cabinet. This connection is capable of up to 20Mbps over a FTTC connection, providing a leased line quality with 4-hour 24/7 response for substantially less investment than a leasedline circuit. The service can also be installed in a much shorter time than a leased line, allowing for minimum disruption across the busy sites.

The new network allowed Russell Telecom to deploy a single system across both sites, connecting the remote-site IP handsets and IP DECT Cordless to the main site seamlessly. The new Fibre Access connection also allowed Russell to replace the existing ISDN2 external lines with the new high quality VoIP SIP lines. The SIP lines free call package helped to cost-justify the whole solution.

As well as the first class functionality, the new system allows The Creamery’s users to ‘hot-desk’ between sites – a major benefit. IP DECT users can simply take their cordless handset to either site and it will log into the local network automatically. This meant that staff no longer had to change numbers between sites or use complicated, and timeconsuming, log-on and log-off procedures. Staff can now work from both sites and keep their specific handset configuration and numbering.

This feature makes finding staff much easier, as the operators no longer need to search between sites. This makes everyone easily contactable anywhere and at any time – vital for numerous reasons including safety and security.

Russell Telecom fitted the cordless handsets with rugged silicone cases to provide the best durability, which is very important to the users, as it can be a demanding environment.

The NEC IP DECT system is tried and tested in all types of environments and the solution provides excellent coverage and seamless integration.



The Wensleydale Creamery is delighted with its new telecoms solution.

Margaret Forward, the firm’s Financial Director (FD), said:

“Since the install, communications across the two sites are easier and business runs more smoothly. The features allow much more flexible access to the telecoms systems, which enables hotdesking and the ability to contact staff wherever they are.

“The installation went very smoothly with minimum disruption, which was much appreciated. As well as having an excellent new telecoms system, Russell Telecom has also saved us money on call costs.”


Christian Wilkins Womens Jersey