Yorkshire Air Museum is situated a few miles east of the historic city of York and must now be regarded as one of the top aviation attractions in the country.
Not only is it home to an impressive collection of over 40 airframes, from the very rare Halifax bomber to the recently retired Nimrod, the setting, on the old RAF airbase of Elvington, is authentically restored and immaculately kept.
When it came to upgrading its telecoms system, Yorkshire Air Museum chose Russell Telecom, a company with three decades’ experience of meeting the telecommunications needs of UK businesses and organisations, as its preferred supplier.
Yorkshire Air Museum needed to provide a more straightforward customer experience when people phone into switchboard for information.
Black NEC Handset
“We are very pleased with our new Russell Telecom phone installation. It has improved our workloads dramatically with the flexibility the system now offers.”
Grant Sparks, Yorkshire Air Museum.
One of the key requirements was to install a back-up system to protect valuable data, as that was not a feature of the old system. The new system also required the functionality to re- locate operations to other units within the complex in the event of flooding as the site is situated on a flood plain.
Key among its requirements was an auto-attendant system with voicemail and call queuing. This would enable callers to be given information such as opening times and forthcoming events, which could be easily updated by staff at Yorkshire Air Museum.
The facility would direct callers to the best source of information and would also work during out-of- hours periods when callers could leave voicemails.
The organisation also wanted extension numbers for each member of staff, so that callers could easily reach whomever they needed to speak to quickly and easily. This would in turn streamline the communications process putting callers directly through to the relevant department and freeing up front of house staff to concentrate on other tasks.
Russell Telecom undertook a comprehensive evaluation of the museum’s telecommunications system.
The company decided that the NEC SL1100 telephone system would suit Yorkshire Air Museum’s requirements ideally.
The solution is a professional, flexible and easy to use voice communication system. The NEC SL1100 can be installed as a basic, well-featured telephone system or programmed and equipped to offer a range of sophisticated business benefits.
The system includes an integrated digital voicemail, which not only provides a night and day service and auto-attendant but also provides call recording.
The solution has improved the way Yorkshire Air Museum communicates to the outside world.
Grant Sparks, Operations Co-ordinator at Yorkshire Air Museum said: “We are very pleased with our new Russell Telecom phone installation. It has improved our workloads dramatically, with the flexibility the system now offers.”
He added: “The Help Desk has been very accommodating in dealing with our minor queries, as we get used to the system. Also when we have requested minor changes to the system they have been dealt with remotely and in a pleasant and most efficient manner.”